FAQ

Gift Vouchers

No cash refunds.

Non-transferable.

No replacement vouchers will be issued for lost or stolen gift vouchers,

If your order is of higher value than your gift voucher(s), you may pay the remaining balance however much it exceeds the value of the voucher(s), however if your order is below the value of your gift voucher(s) change will not be given.

Gift vouchers can be used in store or online, Every voucher will be given a 1 time use unique discount code for our online store for the value of the voucher. Once this has been used once online or in store the discount code will no longer be usable and the physical voucher/online discount code will hold no value.

How long until I get my order ?

We state a typical delivery time of 3-5 working days from the date of placing of the order providing the goods are in stock (which well over 99% of the time they are). However we aim to be (and we generally are) much quicker than that whenever we can. If you have a certain date, e.g. a Birthday, by which you absolutely positively must receive your order then please let us know and we'll do our very best to help.

If you have a certain date, e.g. a Birthday, by which you absolutely positively must receive your order then please let us know and we'll do our very best to help.

Out of Stock Items

If an item is out of stock temporarily we will aim to have it made and despatched within 1 to 2 working days.

How can I contact you ?

You can contact us by telephone on 07723344721 during our opening times of 9.30am to 5.30pm Tuesday to Saturday.

To help us to send out orders as quickly as possible please only use this number for questions about orders that you have already placed.

E-mail us at no12chocolatier@outlook.com any time and we will respond as soon as we can.

Please contact us on this e-mail address for all general enquiries.

You can also find us on Facebook, Twitter and Instagram.

How secure is my information ?

No.12`s website is hosted on a secure server.

When you enter your personal information (name, address etc) the link to us is a secure one (you can tell because the domain name starts with https and not just http - also you may see a closed padlock depending on which browser you use).

What do you do with my email address?

We do not divulge any of your information to third parties.

If you have chosen to join our mailing list we will send you details of Special Offers, Competitions and News etc. But we will never pass on your details to anybody else!

On all of our e-mail communications to you we will give you the opportunity to easily have your name removed from our mailing list.

How do I tell what ingredients my chocolates etc. contain?

You will find all of the ingredients and any allergy information listed in the description section of each item.

The statement that a sweet contains nuts, may contain traces of nuts is included as a precaution as our products are made in an environment that handles nuts. Any manufacturer`s allergy advice on ingredients we use will be listed in the description section of the product.

As a result of the manufacturing processes involved in chocolate production it is impossible for us to state absolutely that any product is guaranteed to be 100% free of any traces of nut.

We have provided the information about nuts as a service to our customers. We will recheck ingredient listings periodically but, as a result of manufacturers changing ingredients or in case that we need to source ingredients made by an alternative manufacturer for supply reasons, the nuts information shown on the site should be viewed as "correct to the best of our knowledge" - whilst we do our best to ensure that it is correct we cannot guarantee that this will be the case 100% of the time.

Ror any other dietary requirements please see vegan / sugar free or contact us and we will do our best to accommodate.

where to find us

No12 Chocolatier, 12 High Street, Kirton in Lindsey, Gainsborough, Lincolnshire, DN21 4LU